CanadaHow do I file a complaint about an airline's treatment of me?
You can file a complaint about an airline's treatment directly with the Canadian Transportation Agency (CTA) — it’s free, and no lawyer is needed.
What the Law Says
The Canada Transportation Act gives you the legal right to file a complaint about air service issues — including delays, cancellations, baggage problems, or discriminatory treatment — directly with the Canadian Transportation Agency.
The law makes it clear that anyone affected by an air service issue can bring a complaint. You do not need to be the passenger yourself — family members, advocates, or representatives may also file on your behalf.
The Canadian Transportation Agency (CTA) is the independent federal body responsible for resolving complaints about air travel in Canada. It has the power to investigate, mediate, and, if necessary, order remedies such as refunds or compensation.
Statutory TextAny person may file a complaint with the Agency regarding an air service issue.
— Canada Transportation Act, s. 86 — Complaints to Agency
What to Do
Go to the CTA’s official complaint page at https://otc-cta.gc.ca/eng/complaints-air-passengers
Fill out the online complaint form — include dates, flight numbers, and details of what happened
Attach supporting documents (e.g., boarding passes, emails, receipts)
Submit — you’ll get a confirmation number and case reference
Follow up as needed; the CTA aims to resolve most complaints within 90 days
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.