What happens if my travel agent or tour operator goes bankrupt?

How the answer differs across 10 jurisdictions

The Short Answer

If a German tour operator goes bankrupt, you’re entitled to a full refund of prepaid amounts, repatriation, and accommodation until return — guaranteed by mandatory insolvency protection.

100% refund
Prepaid travel price
1 million €
Max insurer liability (small operators)
Nov 1, 2021
Mandatory fund coverage start date
<3M € turnover
Threshold for capped liability
AustraliaFull article
The Short Answer

Yes, you may be protected if your travel agent was licensed and held your money in a trust account under the Travel Agents Act 1986 (Vic) or similar state schemes — but protection depends on where you booked and whether the agent was registered.

7 days
Refund deadline (Vic)
ATAS
Accredited scheme
100%
Refund cap (Vic)
QLD only
State scheme
The Short Answer

Yes, if your trip was a package holiday booked through an Irish travel agent, you are protected under the Package Holidays and Travel Trade Act 1995 — including refunds and repatriation if the agent goes bust.

100% refund
Entitlement
Up to €1,200
Compensation cap
7 days
Refund deadline
All packages
Covered trips
SingaporeFull article
The Short Answer

You may be able to recover your money if the travel agent was licensed and had contributed to the Travel Agents’ Compensation Fund — but only up to S$20,000 per claim and subject to strict time limits.

S$20,000
Max claim amount
6 months
Claim deadline
Licensed only
Eligibility requirement
Cap. 334
Governing Act
European UnionFull article
The Short Answer

Yes, you are likely protected under EU law if your tour operator was based in an EU country and sold you a package holiday — you may be entitled to refunds and repatriation.

14 days
Refund deadline
€10,000
Min. ins. cover
100%
Repatriation cover
2018
Directive year
The Short Answer

Yes, you are likely protected if your holiday was an ATOL-protected package or flight-plus arrangement, meaning you’re entitled to a refund or repatriation.

£2.4bn
ATOL financial protection
100%
Refund guarantee
28 days
Refund deadline
Free flight hom
Repatriation right
US-CaliforniaFull article
The Short Answer

Yes, you may be entitled to a refund if a California-licensed travel agency goes out of business — but only if the agency participated in the Travel Consumer Restitution Fund (TCRF) and you file a claim within 90 days.

$25,000 max
Per claim limit
90 days
Claim filing deadline
100% coverage
For prepaid travel
CA licensed
Agency must be licensed
US-New YorkFull article
The Short Answer

A travel agency in New York may keep your deposit only if the cancellation policy was clearly disclosed before you paid and complies with New York’s truth-in-advertising and consumer protection laws.

30 days
Refund window for false ads
GSL § 349
NY consumer fraud law
15 NYCRR § 201.
Travel agency rules
Written disclos
Policy notice rule
The Short Answer

Yes, if the travel agency is registered under the Travel Business Act and you paid for a package tour, your payment is protected up to ¥1.5 million per person by the Travel Agency Compensation Fund.

¥1.5 million
Max compensation
30 days
Claim deadline
100%
Refund for packages
Registered
Agency must be
South KoreaFull article
The Short Answer

Yes, travel insurance may cover you if your travel agency in South Korea went bankrupt — but only if your policy includes 'bankruptcy coverage' (also called 'supplier insolvency coverage'), which is optional and not automatic.

Not automatic
Coverage type
30 days
Claim deadline
₩5M max
Per claim limit
100% refund
If covered

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Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.