What happens if my travel agent or tour operator goes bankrupt?
How the answer differs across 10 jurisdictions
GermanyFull article If a German tour operator goes bankrupt, you’re entitled to a full refund of prepaid amounts, repatriation, and accommodation until return — guaranteed by mandatory insolvency protection.
AustraliaFull article Yes, you may be protected if your travel agent was licensed and held your money in a trust account under the Travel Agents Act 1986 (Vic) or similar state schemes — but protection depends on where you booked and whether the agent was registered.
IrelandFull article Yes, if your trip was a package holiday booked through an Irish travel agent, you are protected under the Package Holidays and Travel Trade Act 1995 — including refunds and repatriation if the agent goes bust.
SingaporeFull article You may be able to recover your money if the travel agent was licensed and had contributed to the Travel Agents’ Compensation Fund — but only up to S$20,000 per claim and subject to strict time limits.
European UnionFull article Yes, you are likely protected under EU law if your tour operator was based in an EU country and sold you a package holiday — you may be entitled to refunds and repatriation.
Yes, you are likely protected if your holiday was an ATOL-protected package or flight-plus arrangement, meaning you’re entitled to a refund or repatriation.
US-CaliforniaFull article Yes, you may be entitled to a refund if a California-licensed travel agency goes out of business — but only if the agency participated in the Travel Consumer Restitution Fund (TCRF) and you file a claim within 90 days.
US-New YorkFull article A travel agency in New York may keep your deposit only if the cancellation policy was clearly disclosed before you paid and complies with New York’s truth-in-advertising and consumer protection laws.
JapanFull article Yes, if the travel agency is registered under the Travel Business Act and you paid for a package tour, your payment is protected up to ¥1.5 million per person by the Travel Agency Compensation Fund.
South KoreaFull article Yes, travel insurance may cover you if your travel agency in South Korea went bankrupt — but only if your policy includes 'bankruptcy coverage' (also called 'supplier insolvency coverage'), which is optional and not automatic.
Read Full Articles
GermanyWhat happens if the tour operator goes bankrupt?
AustraliaMy travel agent went bankrupt after I paid for a holiday. Am I protected?
IrelandA travel agent went bust before my trip. Am I protected?
SingaporeA travel agent went bankrupt after I paid. Can I get my money back?
European UnionA tour operator went bankrupt during my holiday. Am I protected?
UKThe tour operator went bust during my holiday. Am I protected?
US-CaliforniaCan I get a refund if a travel agency goes out of business?
US-New YorkCan a travel agency keep my deposit if the trip is canceled?
JapanIf a travel agency goes bankrupt, will my payment be refunded?
South KoreaThe travel agency went bankrupt. Can travel insurance.Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.