Travel

You have the right to care (meals, refreshments, accommodation if delayed overnight), a choice between reimbursement or re-routing, and fixed compensation — €250–€600 depending on flight distance — unless the airline proves extraordinary circumstances.

Under EU law, the railway undertaking that operated the delayed train is responsible for compensation — not the ticket seller or other operators on the journey.

You can cancel your package holiday at any time before departure, but the organiser may charge a reasonable cancellation fee based on actual costs incurred and lost profit — capped by EU rules that limit deductions to a percentage of the total price depending on how many days before departure you cancel.

Yes, you are likely protected under EU law if your tour operator was based in an EU country and sold you a package holiday — you may be entitled to refunds and repatriation.

You may be entitled to a price reduction, compensation for damages, or even cancellation with full refund under the EU Package Travel Directive if your hotel was significantly worse than described.

Yes, you may cancel and get a full refund if your cruise itinerary is significantly changed, as this is considered a 'major modification' under EU law.

Yes, you can appeal a Schengen visa refusal, but the process and deadlines depend on the national law of the country that issued the decision.

You have the right to a written decision explaining the denial, the right to appeal within specified deadlines, and the right to legal assistance and interpretation.

Yes, Schengen visa applications must normally be decided within 15 calendar days, extendable to 30 or 60 days only in exceptional cases.

To cross a Schengen border, you must hold a valid travel document, justify the purpose and conditions of your stay, have sufficient means of subsistence, not be considered a threat to public policy or security, and not be listed in the Schengen Information System (SIS) for entry refusal.

Yes, denying boarding to a person with a disability without objective justification is unlawful discrimination under EU law.

No, it is not legal for airlines in the EU to charge extra for wheelchair assistance or other disability-related support at airports.

You can claim up to €1,519 per passenger for lost luggage on an EU flight under Regulation (EC) No 261/2004 and the Montreal Convention.

No, mechanical problems are generally not 'extraordinary circumstances' under EU law — airlines must usually pay compensation for delays or cancellations caused by them.

Yes, you may be entitled to compensation if your flight was delayed by 3 hours or more and departed from an EU airport or was operated by an EU airline arriving in the EU.

Yes, you can demand a cash refund instead of a voucher when your flight is cancelled by the airline — vouchers are optional and cannot replace your legal right to cash.

You may not get compensation if the airline proves the delay was caused by 'extraordinary circumstances' beyond its control — but the airline must prove it, and many common reasons (like staff strikes or technical issues) do not qualify.

You may be entitled to €600 compensation for a cancelled long-haul flight (over 3,500 km) if the airline did not inform you at least 14 days before departure and no extraordinary circumstances apply.

Yes, if your train was delayed by at least 60 minutes and operated within the EU, you are generally entitled to compensation of 25% or 50% of the ticket price, depending on the delay length.

If your first flight was delayed and caused you to miss your connecting flight, the airline is usually responsible — provided both flights were booked together on a single ticket and the delay was not due to extraordinary circumstances.

Yes, if your train was cancelled and no alternative transport was provided, you may be entitled to accommodation — including a hotel — under EU rail passenger rights rules.

No, it is not allowed. Under EU law, airlines must provide care (including food, water, and communication) for delays of 2 hours or more on flights departing from or arriving in the EU.

No, EU flight compensation rules (EC 261/2004) only cover the delayed or cancelled flight itself—not missed connections on separately booked tickets.

No, airlines cannot reduce your EU flight compensation just because they offered an alternative flight — unless the re-routing gets you to your final destination within specific time limits set by law.