JapanTaxi overcharging. Where to complain?
If a taxi driver overcharges you in Japan, file a complaint with the local Transport Bureau (Ministry of Land, Infrastructure, Transport and Tourism) or the taxi company directly. You may also contact the Consumer Center (188) for assistance.
What the Law Says
The Road Transport Act regulates taxi fares and prohibits unjustified overcharging. Drivers must follow officially approved fare schedules and issue receipts upon request.
Taxi operators in Japan must comply with fare regulations set by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT). Overcharging — such as charging more than the metered fare plus lawful surcharges (e.g., late-night or luggage fees) — is illegal.
Drivers are required to issue a receipt upon passenger request. Failure to do so, or charging without using the meter (except in rare pre-arranged cases), violates statutory obligations.
Penalties apply to operators who engage in 'unjustifiable fare collection', including fines and possible license suspension.
Statutory TextNo person shall collect, from users of automobile transport services, fares or other charges that are unjustifiable in light of the nature and conditions of the service provided.
— Road Transport Act, Article 79 — Prohibition of Unjustifiable Collection of Fares
Statutory TextAn automobile transport business operator shall, upon request by a user, issue a receipt indicating the amount of fare collected.
— Road Transport Act, Article 80 — Issuance of Receipt
What to Do
Ask the driver for a receipt immediately — it must show the fare amount and time.
Note the taxi’s license plate number, company name, and time/date of ride.
Contact the taxi company directly within 30 days to request explanation or refund.
File a formal complaint with your regional Transport Bureau (e.g., Kanto, Kansai) via MLIT’s website or in person.
Call the national Consumer Hotline at 188 (free, multilingual support available) for guidance or referral.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.