A flight attendant was rude during the flight.

What the Law Says

South Korean law regulates airline service quality and passenger rights primarily through the Aviation Act and the Framework Act on Consumers. While there is no statute defining 'rudeness' as a standalone offense, certain behaviors by flight attendants may breach statutory duties related to safety, non-discrimination, and fair service.

The Aviation Act requires air carriers to ensure 'safe and appropriate service' to passengers. Flight attendants are considered part of the carrier’s operational staff, and their conduct must align with professional standards set by the Ministry of Land, Infrastructure and Transport (MOLIT).

Under Article 42 of the Aviation Act, air carriers must 'establish and implement service improvement measures' — including staff training — to maintain service quality and respond appropriately to passenger complaints.

The Framework Act on Consumers (Act No. 12965) guarantees consumers the right to 'receive fair and courteous service' (Article 3-2), though enforcement against individual crew members is rare; remedies typically target the airline as the service provider.

Statutory Text

Air carriers shall establish and implement service improvement measures to ensure safe and appropriate service to passengers.

— Aviation Act, s. 42 — Service Improvement Measures

Statutory Text

Consumers have the right to receive fair, courteous, and appropriate services from business operators.

— Framework Act on Consumers, s. 3-2 — Consumer Rights

What to Do

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