UKTravel
Flight delays/cancellations, hotel bookings, travel insurance
21 questions
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Flight Rights
(4)The airline cancelled my flight. Can I get a refund instead of vouchers?
Yes, if your flight was cancelled by the airline and you were not offered re-routing within specific time limits, you are legally entitled to a full cash refund — not just vouchers — under UK law.
The airline claims 'extraordinary circumstances' to avoid paying. Is weather always extraordinary?
No, weather is not always 'extraordinary circumstances' — only severe, unexpected, and outside the airline’s control. Routine or forecastable weather (e.g., light snow, fog) usually does not qualify.
I missed my connecting flight due to a delay on the first leg. Who pays?
If your connecting flight was missed due to a delay on the first leg and both flights were booked together on a single ticket, you’re likely entitled to compensation and assistance under EU Regulation 261/2004 (still retained in UK law post-Brexit).
I booked separate flights and missed the second due to first delay. Am I covered?
No, if you booked flights separately (not as a single booking), UK law generally does not require airlines to compensate or assist you for missing the second flight due to a delay on the first.
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Package Holidays
(4)The tour operator went bust during my holiday. Am I protected?
Yes, you are likely protected if your holiday was an ATOL-protected package or flight-plus arrangement, meaning you’re entitled to a refund or repatriation.
My package holiday hotel was nothing like described. What are my rights?
You have the right to claim compensation or a price reduction if your package holiday hotel was significantly different from what was described, under the Package Travel and Linked Travel Arrangements Regulations 2018.
The package holiday organiser made significant changes. Can I cancel?
Yes, you can cancel and get a full refund if the package holiday organiser makes a significant change to key elements like price, destination, or duration — unless they offer a suitable alternative.
My holiday accommodation was unsafe. Can I claim against the organiser?
Yes, you may be able to claim against the holiday organiser if your accommodation was unsafe, especially if they sold you a package holiday covered by the Package Travel Regulations.
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Cancellations & Refunds
(3)I want to cancel my package holiday. What fees can they charge?
A package holiday provider can charge a reasonable cancellation fee, but only if it's clearly stated in your contract and reflects their actual losses — not a penalty. You’re entitled to a full refund if they cancel.
I need to cancel my holiday due to illness. What are my rights?
If you're too ill to travel, your rights depend on whether you booked a package holiday and whether you have travel insurance. You may be entitled to a full refund or credit, but not automatic cash refunds for non-package bookings.
An airline went bankrupt before my flight. How do I get my money back?
If your airline went bankrupt before your flight, you may be able to claim a refund through ATOL protection (if booked with a UK travel company), your credit or debit card provider, or the airline’s insolvency administrator — but only if you booked directly with an ATOL-protected firm or paid by card.
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Compensation Claims
(6)I was bumped from my overbooked flight. What compensation am I owed?
If you were denied boarding due to overbooking on a flight departing from or arriving in the UK, you may be entitled to fixed compensation of £220–£580 depending on flight distance, plus care (meals, refreshments, accommodation and communications) and reimbursement or re-routing.
My luggage was lost on a UK flight. What compensation can I get?
If your luggage is lost on a UK flight, you may claim compensation under the Montreal Convention (which applies in the UK), not the Civil Aviation Act 1982 — that Act does not set baggage compensation rules.
My train was significantly delayed. Can I claim compensation?
Yes, you may be entitled to compensation for a significantly delayed train in the UK under the Consumer Rights Act 2015, which requires services to be provided with reasonable care and skill.
The airline rerouted me but I arrived much later. Am I owed compensation?
Yes, you may be owed compensation if your flight was delayed by 3 hours or more on arrival and the airline rerouted you without your consent — provided the flight departed from or arrived in the UK and the delay wasn’t caused by extraordinary circumstances.
How long do I have to make a flight compensation claim?
You generally have six years from the date of the flight to make a flight compensation claim in the UK, but for claims under EU Regulation 261/2004 (still applicable to flights departing from the UK until at least 2025), the limitation period is usually six years — unless your airline or court rules apply a shorter domestic time limit.
I was injured on a package holiday. Is the organiser liable?
Yes, the package holiday organiser is usually liable for injuries caused by failures in services they sold as part of the package, under the Package Travel and Linked Travel Arrangements Regulations 2018.
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Travel Documents
(2)My visa application was refused. Can I appeal?
You can only appeal a UK visa refusal if the law gives you a right of appeal — most visitor, study, and family visa refusals made outside the UK do not carry this right.
Can I be deported from the UK without a court hearing?
Yes, you can be deported from the UK without a court hearing if the Home Secretary issues a deportation order under section 5 of the Immigration Act 1971 — no court involvement is required.