UK

Travel

Flight delays/cancellations, hotel bookings, travel insurance

21 questions

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Compensation Claims

(6)
I was bumped from my overbooked flight. What compensation am I owed?
If you were denied boarding due to overbooking on a flight departing from or arriving in the UK, you may be entitled to fixed compensation of £220–£580 depending on flight distance, plus care (meals, refreshments, accommodation and communications) and reimbursement or re-routing.
My luggage was lost on a UK flight. What compensation can I get?
If your luggage is lost on a UK flight, you may claim compensation under the Montreal Convention (which applies in the UK), not the Civil Aviation Act 1982 — that Act does not set baggage compensation rules.
My train was significantly delayed. Can I claim compensation?
Yes, you may be entitled to compensation for a significantly delayed train in the UK under the Consumer Rights Act 2015, which requires services to be provided with reasonable care and skill.
The airline rerouted me but I arrived much later. Am I owed compensation?
Yes, you may be owed compensation if your flight was delayed by 3 hours or more on arrival and the airline rerouted you without your consent — provided the flight departed from or arrived in the UK and the delay wasn’t caused by extraordinary circumstances.
How long do I have to make a flight compensation claim?
You generally have six years from the date of the flight to make a flight compensation claim in the UK, but for claims under EU Regulation 261/2004 (still applicable to flights departing from the UK until at least 2025), the limitation period is usually six years — unless your airline or court rules apply a shorter domestic time limit.
I was injured on a package holiday. Is the organiser liable?
Yes, the package holiday organiser is usually liable for injuries caused by failures in services they sold as part of the package, under the Package Travel and Linked Travel Arrangements Regulations 2018.