US-New YorkWhat rights do I have when booking through a travel agent in New York?
In New York, travel agents must be licensed and disclose key information like total price and cancellation policies; you have rights to refunds for unprovided services and may sue for fraud or negligence.
What the Law Says
New York law regulates travel agents to protect consumers from fraud, misrepresentation, and financial loss. The Travel Agency Act and its implementing regulations set licensing, bonding, disclosure, and recordkeeping requirements.
All travel agencies operating in New York must be licensed by the New York State Department of State under the Travel Agency Act (General Business Law Article 32-A). Unlicensed operation is illegal.
Licensed agencies must post a surety bond of at least $100,000 to cover consumer claims for unprovided services or misappropriated funds.
Agencies must clearly disclose the total price, cancellation and refund policies, and whether they act as an agent or principal — before accepting payment.
If a travel service is not provided due to the agency’s fault (e.g., failure to book), consumers are entitled to a full refund within 30 days of written demand.
Statutory TextNo person shall engage in the business of a travel agency in this state without first having obtained a license…
— General Business Law § 154-a(1) — Licensing requirement
Statutory TextEvery licensee shall maintain a surety bond… in the sum of one hundred thousand dollars…
— General Business Law § 154-d(1) — Bond requirement
Statutory TextThe travel agency shall, prior to accepting any payment… disclose in writing… the total price… cancellation and refund policies…
— 8 NYCRR § 20.1(b) — Disclosure requirement
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.