Consumer Rights

Yes, you can demand a refund if the product fails to meet Australian Consumer Law guarantees — especially if the failure is major.

You may be entitled to a repair, replacement, refund, or compensation for the additional damage caused by the mechanic’s poor work, under the Australian Consumer Law.

No, a 'no refund' policy does not override your consumer guarantee rights under Australian law. These rights are automatic and cannot be excluded by store policies.

Yes, you are covered by consumer guarantees under the Australian Consumer Law, even when buying a second-hand car from a dealer.

You have the right to a remedy — such as a refund, replacement, or repair — because the product failed to meet the consumer guarantee of matching its description under Australian Consumer Law.

No, you are not automatically entitled to a refund for a change of mind in Australia — retailers only must provide refunds or replacements if the product fails to meet consumer guarantees (e.g., is faulty, unsafe, or doesn't match description).

Yes, it is illegal under the Australian Consumer Law to advertise a product as 'Australian made' if it was manufactured overseas and does not meet the legal criteria for that claim.

Yes — if the online store advertised a price, it’s generally legally bound to honour it under Australian consumer law, unless the error was obvious and you knew or should have known it was a mistake.

In Australia, shops must honour the lower of the displayed shelf price or the scanned price, unless the difference is due to an obvious error and you knew or should have known about it.

Yes, false claims by a real estate agent about a property's features are likely misleading conduct under Australian consumer law.

No, drip pricing is illegal in Australia under the Australian Consumer Law because it misleads consumers about the total price they must pay.

Yes, you can complain — misleading comparisons are illegal under the Australian Consumer Law, and you can report them to the ACCC or your state consumer agency.

No, such a term is likely unfair and unenforceable under Australian consumer law because it creates a significant imbalance in rights and obligations.

Yes, you may be able to cancel the contract if it's an unfair term under the Australian Consumer Law — especially if it locks you in for 3 years with no reasonable exit option.

Yes, you can dispute the charge if the company failed to give clear, upfront notice about auto-renewal, as required by Australian consumer law.

In most cases, no — an insurer cannot deny your car insurance claim solely for failing to disclose a minor speeding fine, unless it was relevant to your risk and you acted fraudulently or failed to comply with your duty of disclosure under the Insurance Contracts Act.

No — under Australian law, insurers must take reasonable steps to draw key exclusions to your attention when you sign the policy; if they don’t, the exclusion may not be enforceable.

Yes, insurers in Australia owe a duty to act in good faith when handling claims, and unreasonable delays may breach that duty under the Insurance Contracts Act 1984.

If you disclosed your pre-existing condition when buying travel insurance in Australia, the insurer generally cannot deny coverage unless the policy clearly and fairly excluded it — and they must prove you understood the exclusion.

You have the right to stop unsolicited marketing emails in Australia under the Spam Act. The sender must provide a functional unsubscribe facility and obtain consent before sending commercial electronic messages.

The Do Not Call Register Act 2003 (Cth) and the Telecommunications Act 1997 (Cth) protect you — it’s illegal for telemarketers to call numbers on the Do Not Call Register or ignore your request to stop calling.

Yes, you may be able to take legal action if your financial adviser breached their legal duties — such as providing advice that was not appropriate, not based on your circumstances, or not in your best interests.

Yes, ASIC can take enforcement action against a bank for charging hidden fees if it breaches the Corporations Act 2001 (Cth) or the Australian Securities and Investments Commission Act 2001 (Cth).

Yes, you can sue the manufacturer directly under Australian consumer law, even if you bought the product from a retailer.

If your builder went bankrupt before finishing your renovation, you may be protected under the Australian Consumer Law (ACL) and state-based home building compensation schemes, which can cover losses up to $20,000–$100,000 depending on your state.