AustraliaAn apartment building doesn't comply with disability access standards. Can I make a complaint?
Yes, you can make a complaint about non-compliant disability access in an apartment building under the Disability Discrimination Act 1992 (Cth). The Australian Human Rights Commission handles such complaints.
What the Law Says
The Disability Discrimination Act 1992 (Cth) makes it unlawful to discriminate against a person on the basis of disability, including by failing to provide reasonable access to premises used by the public or for residential purposes where access is integral to use.
Under the DDA, it is unlawful to discriminate against a person with disability in relation to the provision of accommodation — including apartments — if that discrimination involves denying access or failing to make reasonable adjustments to ensure equal opportunity.
The Act applies to new and existing buildings where alterations or new construction occur after certain dates, and also covers situations where failure to provide accessible features amounts to indirect discrimination.
Complaints about access barriers in residential buildings (including apartment complexes) can be made to the Australian Human Rights Commission (AHRC), which has powers to investigate and attempt conciliation.
Statutory TextIt is unlawful for a person to discriminate against another person on the ground of the other person's disability...
— Disability Discrimination Act 1992 (Cth), s. 5 — Direct discrimination
Statutory TextIt is unlawful for a person to discriminate against another person on the ground of the other person's disability... in the provision of accommodation.
— Disability Discrimination Act 1992 (Cth), s. 23 — Accommodation
What to Do
Contact the Australian Human Rights Commission (AHRC) online or by phone to discuss your concern.
Lodge a formal written complaint within 6 months of the incident (extensions may be granted in exceptional circumstances).
Provide details including the building’s location, nature of the access barrier, and how it affects you or others with disability.
Participate in AHRC conciliation if offered — this is voluntary and confidential.
If conciliation fails, you may apply to the Federal Circuit and Family Court of Australia for a hearing.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.