What are my rights if an online order never arrives?

If your online order never arrives, you can demand delivery, cancel the contract, and get a full refund — no waiting for a 'reasonable time' if the seller missed a promised delivery date.

If goods you ordered online in Ireland never arrived, the seller must either redeliver them or refund you within 14 days under the Consumer Rights Act 2022.

If your online order hasn’t been delivered, you can cancel the contract and request a full refund under Japan’s Act on Specified Commercial Transactions. You have until delivery is confirmed — or within 8 days after the scheduled delivery date — to cancel.

Yes, you can cancel your online order if delivery is unreasonably late — the law says you’re entitled to a full refund if the trader fails to deliver within the agreed time or, if no time was agreed, within 30 days.