Consumer Rights

You have 14 days from the day you receive the goods to withdraw from an online purchase under EU law.

Yes — if the online seller failed to inform you about your right to withdraw, the 14-day cancellation period is extended to 12 months and 14 days from the day you received the goods or services.

Yes, you can cancel the contract within 14 days under EU law because it was made during an unsolicited visit to your home.

No, this is not allowed in the EU. Companies must clearly disclose any charges before the trial ends, and failing to do so breaches EU consumer protection rules.

No — a 'no returns on sale items' sign cannot override your EU consumer rights. You still have at least a 2-year legal guarantee for faulty goods.

Yes, pressuring you with false or artificial time limits like 'deal expires in 10 minutes' is likely an aggressive commercial practice under EU law.

Yes, the seller is generally still responsible — EU law guarantees a minimum 2-year legal guarantee for consumer goods.

Under EU law, the producer of the defective product is strictly liable for injury caused to your child, regardless of fault.

Under EU law, you have the right to repair, replacement, price reduction, or termination of the contract for defective goods — free of charge and without undue delay.

Yes, if the repair took an unreasonably long time — generally more than 30 days — you may demand a replacement or refund under EU consumer law.

You have the right to reject the product and get a full refund, or request repair, replacement, or price reduction, because EU law requires goods to match their sample or model.

Yes, advertising a lower price than the actual price you're charged is generally illegal in the EU under consumer protection rules that prohibit misleading pricing practices.

Yes, hiding important costs until the final checkout page is an unfair commercial practice under EU law.

Yes, using fake reviews to promote a product is considered unfair under EU law because it misleads consumers and distorts competition.

Yes, online service providers operating in the EU must clearly identify themselves on their website, including name, address, and contact details.

Yes, falsely claiming a product is 'eco-friendly' is illegal in the EU under consumer protection and unfair commercial practices laws.

Yes, hosting platforms can be liable if they fail to remove illegal content about you after being notified and having actual knowledge of its illegality, under the EU’s Digital Services Act.

Yes, EU consumer rights generally apply if you, the consumer, are habitually resident in the EU and the trader directs its activities to your EU country — even if the business is based outside the EU.

Yes, online marketplaces in the EU can be held liable for counterfeit products sold by third-party sellers if they fail to act promptly after being notified or if they play an active role in the sale.

No, opening the packaging does not automatically void your right to a refund for faulty goods or cancel a distance contract within the legal withdrawal period.

No, you do not have to pay for unsolicited goods in the EU — they are considered a gift, and the seller cannot demand payment or recovery without your consent.

Yes, you can exercise your consumer rights in Germany for a product bought in France, because EU law guarantees cross-border enforcement of consumer rights and allows you to contact the German consumer centre for assistance.

No, you are generally not entitled to a refund for customised products under EU law, as they are exempt from the 14-day right of withdrawal.

You have the right to a repair, replacement, price reduction, or refund if a digital game you bought in the EU doesn’t work as described — and you must act within 2 years of purchase.

Yes, you may be covered under EU consumer law: your smart TV must remain functional for a reasonable time, including receiving security and feature updates.