The repair of my product took 2 months. Can I demand a replacement instead?

What the Law Says

EU consumer law guarantees that goods must be in conformity with the contract at delivery, and if they are not, consumers have clear remedies — including repair, replacement, price reduction, or termination of the contract.

Under Directive 1999/44/EC, which all EU Member States have transposed into national law, traders must remedy lack of conformity without charge, within a reasonable time, and without significant inconvenience to the consumer.

A repair lasting two months (60 days) almost always exceeds what is considered 'reasonable time' — case law and guidance consistently treat 30 days as the upper limit unless justified by exceptional circumstances.

If repair is impossible or disproportionate, or if it’s not completed within a reasonable time, you may choose replacement instead — and if replacement is also impossible or disproportionate, you may terminate the contract and get a full refund.

Statutory Text

The seller shall remedy the lack of conformity by repair or replacement, free of charge, within a reasonable time and without causing significant inconvenience to the consumer.

— Directive 1999/44/EC, Art. 3(3)

Sources