IrelandMy broadband provider keeps raising the price mid-contract.
Your broadband provider generally cannot raise the price mid-contract unless the contract clearly states they can — and even then, they must give you at least 30 days’ notice and the right to cancel without penalty.
What the Law Says
The Consumer Rights Act 2022 sets clear rules about when and how a supplier like your broadband provider can change the price or terms of a contract after it has started.
Under section 132 of the Consumer Rights Act 2022, a trader (like your broadband provider) cannot unilaterally increase the price of a service during a fixed-term contract — unless the contract explicitly allows it, and even then, strict conditions apply.
If the contract does allow for price increases, the provider must give you written notice at least 30 days before the change takes effect. You must also be given the right to end the contract early, without charge or penalty, if you do not agree to the new price.
The law treats any attempt to impose a price rise without meeting these conditions as unfair — and therefore unlawful.
Statutory TextA trader shall not, during the term of a consumer contract, increase the price payable by the consumer under that contract unless the contract expressly permits such an increase and the trader gives the consumer not less than 30 days’ written notice of the increase and the right to terminate the contract without penalty.
— Consumer Rights Act 2022, s. 132
What to Do
Check your contract to see if it includes a clause allowing price increases — and whether it meets the requirements in section 132.
If you received less than 30 days’ written notice, or no right to cancel penalty-free, the price rise is likely unlawful.
Contact your provider in writing to object and request confirmation that you may cancel without charge.
If unresolved, complain to the Commission for Regulation of Utilities (CRU) — the regulator for telecoms and broadband in Ireland.
You may also report the issue to the Competition and Consumer Protection Commission (CCPC).
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.