Consumer Rights

Yes, you can reject the goods if they don’t match the description — this is a breach of your legal rights under the Consumer Rights Act 2022.

If a service provider in Ireland does substandard work, you have the right to request repeat performance or a price reduction under the Consumer Rights Act 2022.

Under the Consumer Rights Act 2022, you have the right to a repair, replacement, price reduction, or refund for a faulty product that does not conform to the contract within 30 days of purchase.

Yes, you can claim if the product doesn’t last a reasonable time — this is a breach of the statutory right to durability under the Consumer Rights Act 2022.

Under the Consumer Rights Act 2022, you are entitled to a refund, repair, or replacement for defective goods — and the trader must provide a remedy without undue delay, usually within 30 days.

Under the Consumer Rights Act 2022, goods must be of satisfactory quality — meaning they must meet the standard a reasonable person would expect, taking into account price and description. If they are not, you have the right to a repair, replacement, price reduction, or refund.

Yes, you may be entitled to compensation for consequential loss caused by a defective product under the Consumer Rights Act 2022, but only if the loss was reasonably foreseeable and directly caused by the defect.

In Ireland, you have a 14-day cooling-off period to cancel an online purchase and get a full refund, starting the day after you receive the goods.

If digital content you bought in Ireland is defective, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2022.

Your broadband provider generally cannot raise the price mid-contract unless the contract clearly states they can — and even then, they must give you at least 30 days’ notice and the right to cancel without penalty.

In Ireland, pre-paid vouchers must clearly state their expiry date, and if they expire, you generally lose the value — unless the terms are unfair or misleading under the Consumer Protection Act 2007.

If goods you ordered online in Ireland never arrived, the seller must either redeliver them or refund you within 14 days under the Consumer Rights Act 2022.

Yes, you can complain to the Competition and Consumer Protection Commission (CCPC) if a trader used misleading advertising in Ireland.

Yes, charging a hidden fee is likely an unfair commercial practice under the Consumer Protection Act 2007, as it misleads or deceives consumers about the total price.

If an aggressive salesperson pressured you into a contract in Ireland, the contract may be voidable under the Consumer Protection Act 2007, which bans aggressive commercial practices.

A company in Ireland must honour its guarantee under the Consumer Rights Act 2022, which makes guarantees legally binding and enforceable by consumers.

If a contractor fails to complete your kitchen renovation in Ireland, you have legal rights under the Consumer Rights Act 2022, including the right to repeat performance, price reduction, or termination of the contract.

Under the Consumer Rights Act 2022, you have the right to cancel a gym membership within 14 days of signing up — and in some cases, later — if the gym failed to give you proper cancellation information or used unfair terms.

Yes, you can cancel a doorstep sales contract in Ireland within 14 days of signing it, with no reason required.

Yes, unfair terms in consumer contracts can be declared void under the Consumer Rights Act 2022. They have no legal effect and cannot bind you.

Yes, you can take a small claim against a trader in Ireland through the Small Claims Procedure, which is designed for consumer disputes up to €2,000.

The CCPC (Competition and Consumer Protection Commission) is Ireland’s independent statutory body responsible for enforcing competition and consumer protection law. It was established under the Competition and Consumer Protection Act 2014 and has powers to investigate, issue directions, impose sanctions, and take legal action.

If you bought a car in Ireland with undisclosed mechanical problems, the seller may have breached the Sale of Goods and Supply of Services Act 1980, which requires goods to be of merchantable quality and fit for purpose.

Selling a counterfeit product in Ireland is a criminal offence under section 42 of the Consumer Protection Act 2007.

If your holiday doesn’t match the advertisement, you may be entitled to a refund, price reduction, or compensation under the Consumer Protection Act 2007, which bans misleading commercial practices.