IrelandThe product I bought doesn't last a reasonable time. Can I claim?
Yes, you can claim if the product doesn’t last a reasonable time — this is a breach of the statutory right to durability under the Consumer Rights Act 2022.
What the Law Says
The Consumer Rights Act 2022 gives you automatic legal rights when you buy goods — including that they must be durable for a reasonable time.
Under Irish law, every consumer has a legal guarantee that goods must be of satisfactory quality, fit for purpose, and durable for a reasonable time. 'Durability' means the product should last as long as a reasonable person would expect, considering its type, price, and description.
This right applies automatically — you don’t need to buy an extended warranty. It lasts for at least two years from delivery, and the burden is on the trader to prove the fault wasn’t present at the time of sale if you complain within the first six months.
If the product fails within a reasonable time, you’re entitled to remedies: first, a free repair or replacement; if those aren’t possible or timely, you can ask for a price reduction or full refund.
Statutory TextGoods must be of satisfactory quality, which includes being durable for a reasonable time.
— Consumer Rights Act 2022, s. 20 — Goods to be of satisfactory quality
What to Do
Contact the seller (not just the manufacturer) as soon as possible — preferably in writing.
Explain the problem and state you’re exercising your rights under the Consumer Rights Act 2022.
Request a free repair first — if it’s not done within a reasonable time or causes significant inconvenience, ask for a replacement.
If neither repair nor replacement is possible or appropriate, request a full or partial refund.
Keep proof of purchase (e.g., receipt, bank statement) and all communication with the seller.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.