Ireland

A travel agency didn't provide promised airport transfers.

€10,000
Max fine for breach
7 days
Notice period for complaint
1995
Act year
s. 20
Relevant section
The Short Answer

If a travel agency in Ireland fails to provide promised airport transfers as part of a package holiday, you may be entitled to compensation or a price reduction under the Package Holidays and Travel Trade Act 1995.

What the Law Says

The Package Holidays and Travel Trade Act 1995 protects consumers who book package holidays in Ireland — including services like airport transfers when bundled with accommodation and transport.

Under Section 20 of the Act, a travel trader (including a travel agency) must perform all services promised in a package holiday contract with reasonable skill, care, and diligence.

If the agency fails to provide a promised service — such as an airport transfer — this is considered a breach of contract. You are entitled to either a price reduction or compensation for the loss suffered.

The law applies only to 'package holidays' — defined as a combination of at least two of the following: transport, accommodation, or other tourist services, sold or offered for sale at an inclusive price and covering a period of more than 24 hours or including overnight accommodation.

Statutory Text

A travel trader shall carry out the obligations arising under a package holiday contract with reasonable skill and care.

— Package Holidays and Travel Trade Act 1995, s. 20 — Duty of travel trader

What to Do

1

Contact the travel agency in writing within 7 days of returning home to complain about the missing transfer.

2

Request a fair price reduction or compensation — e.g., the cost of arranging alternative transport.

3

If unresolved, escalate to the Commission for Aviation Regulation (CAR), which enforces the Act.

4

Keep all booking confirmations, receipts, and correspondence as evidence.

Sources

statutePackage Holidays and Travel Trade Act 1995, s. 20 — Duty of travel trader

Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.