IrelandTravel
Flight delays/cancellations, hotel bookings, travel insurance
25 questions
✈️
Flight Rights
(5)I was denied boarding due to overbooking.
If you were denied boarding due to overbooking on a flight departing from or arriving in Ireland, you are entitled to compensation and assistance under EU Regulation 261/2004 — not the Air Navigation and Transport Act 1936, which does not address passenger rights for overbooking.
Can the airline charge me for selecting a seat?
Yes, airlines operating in Ireland can charge for seat selection, as the Air Navigation and Transport Act 1936 does not prohibit such fees.
The airline delayed my flight by 5 hours. What are my rights?
Under EU Regulation 261/2004 (which applies in Ireland), you are entitled to care during the delay and, if your flight was delayed by 3+ hours on arrival, potentially €250–€600 in compensation — but the Air Navigation and Transport Act 1936 does not provide passenger rights for flight delays.
I missed my connecting flight due to the airline's delay.
Under Irish law, the Air Navigation and Transport Act 1936 does not provide automatic compensation or rights for missed connections due to airline delays — your rights depend mainly on EU Regulation 261/2004, which applies in Ireland.
Can I bring a complaint about an airline to the CAR?
No, the Commission for Aviation Regulation (CAR) was dissolved in 2023 and its functions transferred to the Irish Aviation Authority (IAA); complaints about airlines must now be made to the IAA or the European Consumer Centre Ireland, depending on the issue.
🧳
Package Holidays
(5)The package holiday didn't match what was advertised.
If your package holiday in Ireland didn’t match what was advertised, the Package Holidays and Travel Trade Act 1995 gives you the right to compensation or a price reduction.
The holiday accommodation was not as described.
If your holiday accommodation in Ireland was not as described, the Package Holidays and Travel Trade Act 1995 gives you the right to compensation or a price reduction from the travel agent or tour operator.
I was injured during a package holiday.
If you were injured during a package holiday booked in Ireland, the Package Holidays and Travel Trade Act 1995 makes the tour operator legally responsible for your injury, provided it resulted from a failure to meet contractual or legal obligations.
The tour operator changed my itinerary last minute.
If your tour operator changed your itinerary last minute, they must notify you immediately and offer a suitable alternative or full refund — unless the change is minor and doesn’t significantly affect your holiday.
My cruise was terrible. What law applies in Ireland?
If your cruise was booked as part of a package holiday in Ireland, the Package Holidays and Travel Trade Act 1995 applies — giving you legal rights to compensation for poor service or failure to deliver what was promised.
🛂
Immigration & Visas
(4)Can I be refused entry at Irish immigration?
Yes, you can be refused entry at Irish immigration if you do not meet the requirements under the Immigration Act 2004.
I overstayed my visa in Ireland. What are the consequences?
If you overstay your visa in Ireland, you become an 'illegal immigrant' under the Immigration Act 2004 and may face deportation, a ban on re-entry, and restrictions on future immigration applications.
What visa do I need to work in Ireland?
To work in Ireland, non-EEA nationals generally need an employment permit (e.g., Critical Skills or General Work Permit) and a visa or residence permission — the Immigration Act 2004 gives the Minister power to control entry and stay.
I'm an EU citizen. Do I have free movement rights in Ireland?
Yes, as an EU citizen, you have the right to enter and reside in Ireland without a visa for up to three months, and longer if you are working, studying, or self-sufficient.
🛄
Lost or Damaged Items
(3)My luggage was lost on an EU flight. How do I claim?
You can claim compensation for lost luggage on an EU flight under the Montreal Convention, which applies in Ireland through the Air Navigation and Transport Act 1936. You must report the loss to the airline within 7 days and submit a written claim within 21 days.
The airline damaged my wheelchair. Who compensates?
Under Irish law, the airline is liable for damage to your wheelchair during carriage, and you are entitled to compensation under the Air Navigation and Transport Act 1936.
The airline lost my baggage claim form. Do I still have rights?
Yes, you still have rights even if the airline lost your baggage claim form — your legal claim is not dependent on holding that document.
🎫
Travel Agency Issues
(3)A travel agent went bust before my trip. Am I protected?
Yes, if your trip was a package holiday booked through an Irish travel agent, you are protected under the Package Holidays and Travel Trade Act 1995 — including refunds and repatriation if the agent goes bust.
A travel agency misled me about the hotel star rating.
If a travel agency in Ireland misled you about a hotel’s star rating, it may have breached the Package Holidays and Travel Trade Act 1995, which requires accurate descriptions of accommodation.
A travel agency didn't provide promised airport transfers.
If a travel agency in Ireland fails to provide promised airport transfers as part of a package holiday, you may be entitled to compensation or a price reduction under the Package Holidays and Travel Trade Act 1995.
🔄
Cancellations & Refunds
(3)My flight from Dublin was cancelled. What compensation am I owed?
You may be entitled to compensation under EU Regulation 261/2004, which applies in Ireland — not the Air Navigation and Transport Act 1936, which does not address flight cancellation compensation.
Can I get a refund for a flight I can't take?
Yes, you may be entitled to a refund for a flight you can’t take — but your rights depend on who cancelled the flight, why, and whether it was booked with an EU airline or departing from an EU airport.
My ferry was cancelled due to weather. Am I entitled to a refund?
Yes, if your ferry ticket was part of a package holiday booked with a travel agent or tour operator in Ireland, you are entitled to a full refund under the Package Holidays and Travel Trade Act 1995.