My ferry was cancelled due to weather. Am I entitled to a refund?

What the Law Says

The Package Holidays and Travel Trade Act 1995 protects consumers who book package holidays — which include transport (like ferries) combined with accommodation or other services. If a key element like your ferry is cancelled, the law gives you clear rights.

Under this law, a 'package holiday' means a pre-arranged combination of at least two of the following: transport, accommodation, or other tourist services — sold or offered for sale at an inclusive price and covering a period of more than 24 hours or including overnight accommodation.

If the ferry cancellation means the package cannot be performed as agreed — for example, because it prevents you from reaching your booked accommodation — the organiser must offer you either a suitable alternative or a full refund.

The law does not distinguish between cancellations caused by weather, strikes, or other reasons — what matters is whether the package holiday as contracted cannot be delivered.

Statutory Text

Where a package holiday is cancelled by the organiser, the person who has paid for the package holiday shall be entitled to a full refund of all monies paid.

— Package Holidays and Travel Trade Act 1995, s. 20 — Refund on cancellation

What to Do

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