IrelandThe package holiday didn't match what was advertised.
If your package holiday in Ireland didn’t match what was advertised, the Package Holidays and Travel Trade Act 1995 gives you the right to compensation or a price reduction.
What the Law Says
The Package Holidays and Travel Trade Act 1995 protects consumers who book package holidays in Ireland. Section 20 specifically deals with situations where the holiday provided does not match the description or standards promised in the advertisement or booking contract.
Under this law, if a package holiday fails to meet what was advertised — for example, the accommodation is different, facilities are missing, or the itinerary is changed without agreement — you have clear legal rights.
The law requires the tour operator to either provide a suitable alternative, give you a full refund, or reduce the price proportionally to reflect the shortfall.
This applies to all package holidays booked in Ireland, whether the travel provider is based here or abroad, as long as the contract was made with an Irish business or agent.
Statutory TextWhere a package holiday does not conform to the contract, the consumer shall be entitled to a price reduction or, where appropriate, to a full or partial refund.
— Package Holidays and Travel Trade Act 1995, s. 20 — Rights of consumers where package holiday does not conform to contract
What to Do
Contact the tour operator or travel agent in writing as soon as possible — clearly describe how the holiday differed from the advert or booking confirmation.
Keep copies of all advertising material (brochures, emails, website screenshots) and your booking documents.
Request a price reduction or refund in line with section 20 of the 1995 Act.
If unresolved, contact the Competition and Consumer Protection Commission (CCPC) for help or advice.
You may also consider making a claim through the Small Claims Court (for claims up to €2,000) if necessary.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.