SingaporeA beauty salon caused me harm. Can I claim compensation?
Yes, you may claim compensation if the beauty salon engaged in unfair practices or supplied unsafe services under the Consumer Protection (Fair Trading) Act.
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) protects consumers in Singapore from unfair trade practices — including misleading, deceptive, or unsafe services offered by businesses like beauty salons.
Under section 4 of the CPFTA, it is unlawful for a supplier to engage in any 'unfair practice' in relation to consumer transactions. This includes supplying services that are unsafe, misleading, or fail to meet reasonable expectations of safety and quality.
If a beauty salon’s service caused you physical harm (e.g., burns, infections, allergic reactions) due to negligence, unlicensed procedures, or use of unsafe products, this may constitute an unfair practice — especially if they failed to warn you of risks or lacked proper training or certification.
The CPFTA empowers consumers to seek remedies such as compensation, replacement, or refund — either through negotiation, mediation, or filing a claim with the Small Claims Tribunals (for claims up to $30,000) or the courts.
Statutory Text4.—(1) A supplier must not engage in an unfair practice in relation to a consumer transaction.
— Consumer Protection (Fair Trading) Act, s. 4 — Unfair practices
What to Do
Gather evidence: photos of injury, receipts, treatment records, witness statements, and product packaging.
Contact the salon in writing to request compensation or correction; keep a copy of all communication.
File a complaint with the Consumers Association of Singapore (CASE) or the Singapore Civil Defence Force (SCDF) if health/safety regulations were breached.
If unresolved, file a claim at the Small Claims Tribunals (within 2 years of the incident).
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.