Consumer Rights

If goods you bought don’t match their description, you have the right to reject them and get a full refund, or claim damages — this is protected under section 13 of Singapore’s Sale of Goods Act.

You can ask for a repair, replacement, price reduction, or cancellation of the contract — the seller must comply if the goods do not meet the implied warranty under the Sale of Goods Act.

Yes, under Singapore's Lemon Law (Consumer Protection (Fair Trading) Act), you can return or get a repair, replacement, refund, or compensation for a defective product if it fails to meet acceptable quality standards.

Yes, you can claim a refund if the product breaks down within 6 months — the law presumes the defect existed at delivery unless the seller proves otherwise.

Under Singapore law, buyers of defective goods may reject the goods, claim a refund, demand repair or replacement, or seek damages for breach of contract under the Sale of Goods Act.

No, a business in Singapore is not legally required to offer repair as an option — they may instead offer replacement or refund, depending on whether the failure is major or minor under the Consumer Protection (Fair Trading) Act.

Yes, you can take action under the Consumer Protection (Fair Trading) Act if a company used misleading advertisements — the law prohibits such conduct and allows consumers to seek remedies including refunds or compensation.

Yes, you may be able to void a timeshare contract in Singapore if you were pressured into signing it, as undue pressure may amount to an 'unfair practice' under the Consumer Protection (Fair Trading) Act.

Yes, charging for services you did not agree to is likely an unfair practice under the Consumer Protection (Fair Trading) Act.

Yes, it is an offence for a retailer in Singapore to refuse to give a receipt upon request, as it breaches the Consumer Protection (Fair Trading) Act.

You may cancel your gym contract within 5 business days of signing it under Singapore’s cooling-off period for direct sales contracts.

Under Singapore law, goods must be of 'satisfactory quality', meaning they must meet the standard a reasonable person would regard as acceptable, taking into account price, description, and other relevant factors.

In Singapore, a 'warranty' is a legally enforceable term under the Sale of Goods Act — breach gives rise to damages but not cancellation of the contract. A 'guarantee' is a voluntary promise by a seller or manufacturer, not automatically part of the contract unless incorporated, and has no statutory definition or automatic legal effect.

Yes, you can file a claim in the Small Claims Tribunal in Singapore if your claim is for a consumer dispute involving goods or services, and the amount claimed is $20,000 or less (or $30,000 for claims filed through the Community Mediation Centres).

There is no statutory time limit under the Consumer Protection (Fair Trading) Act to file a CPFTA complaint with CASE or the Competition and Consumer Commission Singapore (CCCS).

Yes, CASE can mediate your dispute with a business in Singapore if it involves unfair trade practices under the Consumer Protection (Fair Trading) Act.

You can request a refund under the Consumer Protection (Fair Trading) Act if the goods are defective or not as described, and escalate to CASE or the Small Claims Tribunals if unresolved.

You can lodge a complaint with the Consumers Association of Singapore (CASE) or take civil action under the Consumer Protection (Fair Trading) Act, which prohibits suppliers from engaging in unfair practices like overcharging.

You can file a complaint with the Consumers Association of Singapore (CASE) or sue in the Small Claims Tribunals — both options are available under the Consumer Protection (Fair Trading) Act.

Under Singapore law, if an online seller delivers a different product than what you ordered, it’s a breach of the implied term that goods must match the description — you can reject the goods and demand a refund or replacement.

Yes, you may claim compensation if the beauty salon engaged in unfair practices or supplied unsafe services under the Consumer Protection (Fair Trading) Act.

Yes, you may be able to claim compensation if the movers breached their contractual duty to deliver your furniture safely — the Supply of Goods Act implies terms about care and skill in service contracts.

Yes, you may be protected under the Sale of Goods Act — the seller must ensure the car is of satisfactory quality and reasonably fit for purpose, unless explicitly sold 'as is'.

Yes, you may reject the car if it has hidden defects that breach the implied terms under the Sale of Goods Act, such as not being of satisfactory quality or fit for purpose — but you must act quickly and before accepting the goods.

No, the Consumer Protection (Fair Trading) Act does not provide compensation for mere inconvenience caused by a defective product — it only allows remedies like repair, replacement, refund, or price reduction.