SingaporeCan CASE mediate my dispute with a business?
Yes, CASE can mediate your dispute with a business in Singapore if it involves unfair trade practices under the Consumer Protection (Fair Trading) Act.
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) empowers the Consumers Association of Singapore (CASE) to assist consumers in resolving disputes with businesses — particularly where unfair practices are alleged.
Under section 8 of the CPFTA, CASE is authorised to receive complaints from consumers about unfair trade practices by suppliers and to take steps to resolve them — including mediation, negotiation, or referral to other agencies.
This power supports informal, voluntary resolution without requiring formal legal proceedings. CASE does not act as a tribunal or court, but as a neutral third party helping both sides reach agreement.
The law applies only to transactions between consumers and suppliers (businesses), not between businesses or involving non-consumer matters.
Statutory TextThe Association may receive complaints from consumers relating to unfair practices by suppliers and may take such steps as it considers appropriate to resolve the complaints.
— Consumer Protection (Fair Trading) Act, s. 8 — Powers of the Association
What to Do
Gather evidence (e.g., receipts, correspondence, photos) showing the unfair practice.
Submit a written complaint to CASE via their website or office, citing the relevant CPFTA concern.
Attend mediation sessions arranged by CASE — participation is voluntary for both parties.
If mediation fails, CASE may advise you on next steps, including filing a claim at the Small Claims Tribunals (if eligible).
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.