SingaporeWhat is the time limit to file a CPFTA complaint?
There is no statutory time limit under the Consumer Protection (Fair Trading) Act to file a CPFTA complaint with CASE or the Competition and Consumer Commission Singapore (CCCS).
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) does not specify a time limit for consumers to lodge a complaint about unfair trade practices.
Under Singapore law, consumers may file a complaint with either the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission Singapore (CCCS) if they believe a supplier has engaged in an unfair practice listed in the First Schedule of the CPFTA.
The Act empowers CCCS to investigate complaints and take enforcement action — including issuing directions or seeking court orders — but it sets no deadline for when a complaint must be made.
While delays may affect evidence availability or CCCS’s ability to act (e.g., if the supplier is no longer operating), the law itself imposes no time bar.
Statutory Text—
— Consumer Protection (Fair Trading) Act, s. 6 — Powers of the Commission
What to Do
Gather all relevant documents (e.g., receipts, correspondence, photos, contracts).
Lodge your complaint online via CCCS’s e-Complaint Portal or contact CASE directly.
If the issue involves a serious unfair practice (e.g., false claims, bait advertising), CCCS may investigate and issue a Direction to Stop under s. 12.
Consider seeking mediation through CASE first — it’s free and often faster than formal investigation.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.