SingaporeI signed a gym contract but want to cancel within the cooling-off period.
You may cancel your gym contract within 5 business days of signing it under Singapore’s cooling-off period for direct sales contracts.
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) gives consumers a statutory right to cancel certain types of contracts — including gym memberships — if they were entered into through direct selling.
A 'direct sale' means a contract made away from the supplier’s usual place of business — for example, at your home, workplace, or a pop-up booth — or through telemarketing, online platforms, or other non-face-to-face methods where you weren’t free to compare offers easily.
Under section 6 of the CPFTA, you have a cooling-off period of 5 business days to cancel such a contract. Business days exclude Saturdays, Sundays, and public holidays.
To cancel, you must give written notice to the supplier — email or letter is acceptable — within those 5 business days. Once validly cancelled, the supplier must refund all payments within 30 days, with no penalty or fee.
Statutory TextA consumer who enters into a direct sales contract may, within 5 business days after the date on which the contract was entered into, cancel the contract by giving to the supplier a written notice of cancellation.
— Consumer Protection (Fair Trading) Act, s. 6 — Cancellation of direct sales contracts
What to Do
Check whether your gym contract was signed during a direct sale (e.g., at home, via salesperson outreach, or online without in-person negotiation).
Within 5 business days of signing, send a clear written cancellation notice (email or letter) to the gym, quoting section 6 of the CPFTA.
Keep proof of sending (e.g., email timestamp or registered mail receipt).
If the gym refuses or delays your full refund beyond 30 days, file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.