SingaporeA contractor did substandard renovation work. Where do I complain?
You can file a complaint with the Consumers Association of Singapore (CASE) or sue in the Small Claims Tribunals — both options are available under the Consumer Protection (Fair Trading) Act.
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) protects consumers from unfair trade practices — including when a contractor fails to deliver acceptable renovation work.
Under section 4 of the CPFTA, it is unlawful for a supplier (e.g., a renovation contractor) to engage in 'unfair practices' — which includes providing goods or services that do not meet reasonable standards of quality, performance, or durability.
This means if your contractor delivered shoddy work — such as faulty tiling, leaking pipes, or structural defects — and failed to fix it after being asked, that may amount to an unfair practice under the law.
The CPFTA gives you the right to seek remedies like repair, replacement, refund, or compensation — either through negotiation, mediation by CASE, or formal claim at the Small Claims Tribunals.
Statutory TextIt is an unfair practice for a supplier to engage in any conduct that is misleading or deceptive, or that causes or is likely to cause detriment to the consumer.
— Consumer Protection (Fair Trading) Act, s. 4 — Unfair practices
What to Do
Gather evidence: photos, contracts, invoices, messages, and records of complaints made to the contractor.
Contact the contractor in writing to request correction or compensation — keep a copy.
If unresolved, lodge a complaint with the Consumers Association of Singapore (CASE) at https://www.case.org.sg.
For claims up to $20,000, file directly at the Small Claims Tribunals online via https://www.statecourts.gov.sg.
Note: You must file within 2 years from when the problem occurred or was discovered.
Sources
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US-CaliforniaNot legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.