SingaporeI was charged for services I didn't agree to. Is this an unfair practice?
Yes, charging for services you did not agree to is likely an unfair practice under the Consumer Protection (Fair Trading) Act.
What the Law Says
The Consumer Protection (Fair Trading) Act (CPFTA) prohibits suppliers from engaging in unfair practices toward consumers — including charging for services without agreement.
Under Singapore law, it is illegal for a business to charge you for services you did not agree to receive or pay for. This falls squarely within the definition of an 'unfair practice' under the CPFTA.
The law protects consumers by setting clear boundaries on how businesses may market, sell, and bill for goods and services. If you were billed for something you never consented to — whether verbally, in writing, or through clear conduct — that act may breach the law.
Importantly, the CPFTA applies to all consumer transactions in Singapore, including online services, telecom plans, subscriptions, and professional services — as long as the other party is acting in the course of business and you are acting as a consumer.
Statutory Texts. 4: ---
— Consumer Protection (Fair Trading) Act, s. 4 — Unfair practices
What to Do
Contact the supplier in writing to dispute the charge and request a full refund.
Keep copies of all communications, contracts, receipts, and billing statements.
If unresolved, file a complaint with the Consumers Association of Singapore (CASE).
As a last resort, you may apply to the Small Claims Tribunals (for claims up to $20,000, or $30,000 if both parties agree).
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.