SingaporeA travel agency misrepresented the tour package.
A travel agency in Singapore that misrepresents a tour package may face disciplinary action, including licence suspension or cancellation, under the Travel Agents Act.
What the Law Says
The Travel Agents Act empowers the Controller of Travel Agents to take disciplinary action against licensed travel agencies that engage in misconduct — including misrepresentation of tour packages.
Under Singapore law, travel agencies must hold a valid licence issued under the Travel Agents Act. The Act gives the Controller authority to investigate complaints and impose sanctions where a licensee breaches professional standards.
Misrepresentation — such as falsely advertising accommodation standards, itinerary inclusions, or pricing — falls under conduct that can justify disciplinary measures. This includes warnings, fines, suspension, or cancellation of the agency’s licence.
The law does not provide private rights of civil compensation directly through this section; affected consumers may still pursue claims under general contract or consumer protection law, but s. 11 focuses on regulatory enforcement by the Controller.
Statutory TextThe Controller may, after due inquiry, suspend or cancel the licence of any travel agent if he is satisfied that the travel agent has been guilty of misconduct or is unfit to continue as a travel agent.
— Travel Agents Act, Cap. 334, 1998 Rev Ed, s. 11 — Power to suspend or cancel licence
What to Do
File a formal complaint with the Singapore Tourism Board (STB), which administers the Travel Agents Act and oversees the Controller’s office.
Provide evidence of the misrepresentation (e.g., brochures, emails, booking confirmations, screenshots).
If you suffered financial loss, consider filing a claim under the Consumer Protection (Fair Trading) Act or through the Small Claims Tribunals (for claims up to $20,000).
Check the agency’s licence status via STB’s public register before taking further action.
Sources
Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.