Singapore

Travel

Flight delays/cancellations, hotel bookings, travel insurance

25 questions

✈️

Airline Rights

(7)
My flight from Singapore was cancelled. What compensation can I get?
If your flight from Singapore was cancelled, you may be entitled to compensation, refunds, or re-routing under the Carriage by Air Act, but only if the flight is covered by the Montreal Convention and operated by a carrier subject to Singapore law.
My luggage was damaged by the airline. How do I claim?
You can claim compensation from the airline for damaged luggage under the Carriage by Air Act, which applies to international flights and sets limits and procedures for claims.
Can the airline deny me boarding due to overbooking?
Yes, airlines in Singapore may deny boarding due to overbooking, but they must follow mandatory compensation and assistance rules under the Carriage by Air Act.
What is the limit of airline liability for death/injury?
Under Singapore law, an airline’s liability for death or bodily injury to a passenger is unlimited unless the airline proves it was not negligent or that the injury resulted solely from the passenger’s health condition.
What is the time limit to file a claim against an airline?
You must file a claim against an airline in Singapore within 2 years from the date of arrival, or from the date the aircraft should have arrived, under the Carriage by Air Act.
An airline lost my valuable item from checked baggage.
Under Singapore law, airlines are liable for loss of checked baggage up to S$1,780 per passenger unless a higher value is declared and paid for in advance.
I was bumped from a flight. Must the airline rebook me?
Yes, if you were bumped from a flight in Singapore, the airline must rebook you on the next available flight or provide a full refund, depending on your choice and the circumstances.