The online store says I can't cancel within 7 days.

What the Law Says

South Korean law guarantees consumers a mandatory cooling-off period for online purchases — regardless of what the store’s terms say. This right cannot be waived by contract or notice.

Under the Act on Consumer Protection in Electronic Transactions, sellers must allow consumers to cancel online purchases without reason within 7 days of receiving the goods (or from the contract date for services).

Even if the online store states 'no cancellation' or 'non-refundable', that clause is invalid under Korean law because it violates mandatory consumer protections.

The seller must refund the full amount — including delivery fees — within 3 business days of receiving the returned item, and no later than 10 days after cancellation request. If the seller failed to clearly inform you of your cancellation rights before purchase, the 7-day period starts from when you *should have been informed* — and you may return the item free of charge.

Statutory Text

A consumer who has entered into a contract pursuant to this Act may cancel the contract without giving any reason within seven days from the day on which he/she receives the goods.

— Act on Consumer Protection in Electronic Transactions, s. 44 — Right to Withdrawal

Statutory Text

Where a business operator fails to notify a consumer of matters required to be notified... the period for exercising the right to withdraw shall commence from the time at which such notification should have been made.

— Act on Consumer Protection in Electronic Transactions, s. 44(3)

Statutory Text

The business operator shall refund the paid amount to the consumer within three days from the date on which it receives the returned goods... but not later than ten days from the date of receipt of the notice of withdrawal.

— Enforcement Decree of the Act on Consumer Protection in Electronic Transactions, s. 28(2)

What to Do

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