Consumer Rights

Yes, you can claim compensation from the manufacturer under South Korea’s Product Liability Act if the product had a defect that caused your injury.

Yes, you may be entitled to compensation under South Korea’s Food Sanitation Act and Civil Act if a foreign object in delivered food caused harm or violated safety standards.

Contact the manufacturer or importer directly to request free repair, replacement, or refund; they must respond within 15 days and complete repairs within 30 days under South Korean law.

Yes, you can still claim product liability even if the manufacturer has gone bankrupt, because claims may be pursued against other parties in the supply chain or through bankruptcy proceedings.

Yes, you can get a refund for a defective online purchase in South Korea under the Act on Consumer Protection in Electronic Transactions and the Consumer Protection Act.

You can request a refund, replacement, or repair within 14 days of receipt under South Korea’s Act on Consumer Protection in Electronic Transactions. Coupang must process your request without delay.

If a product from overseas direct purchase is defective, Korean consumers may still claim remedies under the Act on Consumer Protection in Electronic Transactions and the Act on Promotion of Information and Communications Network Utilization, but only if the foreign seller has a domestic agent or conducts business in Korea.

Yes, you can get a refund for digital content in South Korea within 7 days of purchase, unless the content was fully downloaded or used with your consent.

Yes, unfair clauses in terms of service can be declared void under South Korea’s Act on Regulation of Terms and Conditions.

In South Korea, sellers who make exaggerated advertisements may face fines up to ₩20 million or imprisonment up to 2 years under the Act on Fair Labeling and Advertising.

Hidden charges in a rental car contract may violate South Korea’s Act on Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Transactions if they are unfair, undisclosed, or not clearly explained before agreement.

In South Korea, consumers have a 7-day cooling-off period for door-to-door sales, during which they can cancel the contract without penalty.

You can claim compensation from the moving company under the Act on Consumer Protection in Electronic Transactions and the Civil Act. You must file a claim within 3 years of damage discovery.

If the same appliance problem recurs after repair, you may request a free re-repair, replacement, or refund under South Korea’s Consumer Protection Act and the Enforcement Decree of the Act on Promotion of Consumer Protection.

The Consumer Dispute Mediation Committee is a government-authorized body under the Korea Consumer Agency that mediates disputes between consumers and businesses without going to court.

You can file a complaint with the Korea Consumer Agency (KCA) online via its official website, by phone, or in person — no fee is required, and you must do so within 3 years of the consumer dispute arising.

In South Korea, you may file a criminal complaint for fraud under the Criminal Act and seek civil damages under the Civil Act. You also have rights to cancel the contract and claim restitution within specific time limits.

Report payment cancellation failures to the Financial Services Commission (FSC) or the Financial Supervisory Service (FSS) in South Korea, especially if the service provider is a licensed financial institution.

Yes, South Korea has a class action system for certain securities-related claims under the Securities-Related Class Action Act.

In South Korea, the statute of limitations for consumer damage claims is generally 3 years from when the consumer knew (or should have known) of the damage and the responsible party, or 10 years from the date the damage occurred — whichever comes first.

You can still cancel most online purchases in South Korea within 7 days, even if the store says you cannot — this 'cooling-off period' is required by law and overrides store policies.

Yes, you may be entitled to a refund if your gym closed without notice or failed to provide services — the Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Transactions apply.

In South Korea, mail-order sellers must accept returns within 7 days of receipt without reason, and refund within 3 business days after receiving the returned item.

Yes, you can cancel the contract if delivery is delayed more than two weeks without just cause, under the Act on Regulation of Terms and Conditions.

You can cancel an automatic subscription payment in South Korea at any time before the next billing cycle begins, and the business must stop charging you within 3 business days of your cancellation request.