Delivery has been delayed over 2 weeks. Can I cancel?

What the Law Says

South Korean consumer law gives buyers the right to cancel contracts when sellers unreasonably delay delivery. The key rule is found in the Act on Regulation of Terms and Conditions (CTRCA), which prohibits unfair terms and protects consumers’ cancellation rights.

Under the Act on Regulation of Terms and Conditions, if a seller fails to deliver goods within the agreed period — or within a reasonable time if no date was specified — and the delay exceeds two weeks without just cause, the buyer may cancel the contract.

Once canceled, the seller must refund all payments within 14 days. This applies to both online and offline purchases unless the contract contains a valid, fair term that limits this right — and such terms are strictly regulated.

The law treats delivery delays exceeding two weeks as a material breach, giving consumers a clear statutory right to terminate without needing court approval.

Statutory Text

Where a business operator fails to perform its obligation within the period stipulated in the contract or within a reasonable period, and such failure continues for more than two weeks without justifiable grounds, the consumer may terminate the contract.

— Act on Regulation of Terms and Conditions, Art. 10 — Termination due to non-performance

What to Do

Sources