What are my rights if a product doesn't match its description?

How the answer differs across 9 jurisdictions

The Short Answer

If a product doesn’t match its description, it’s legally defective under German law — you can demand repair, replacement, price reduction, or contract cancellation, plus possible compensation.

2 years
Legal warranty period
30 days
Deadline for notice of defect
100%
Refund possible if no repair/replacement
Free
Costs of remedy borne by seller
AustraliaFull article
The Short Answer

You have the right to a remedy — such as a refund, replacement, or repair — because the product failed to meet the consumer guarantee of matching its description under Australian Consumer Law.

ACL s. 54
Relevant section
100% refund
Full refund right
No time limit
Guarantee lasts
Free remedy
No cost to you
The Short Answer

Yes, you can reject the goods if they don’t match the description — this is a breach of your legal rights under the Consumer Rights Act 2022.

30 days
Short-term right to reject
6 months
Burden of proof period
s. 20
Relevant section
2022
Act year
SingaporeFull article
The Short Answer

If goods you bought don’t match their description, you have the right to reject them and get a full refund, or claim damages — this is protected under section 13 of Singapore’s Sale of Goods Act.

s. 13
Relevant section
Full refund
Remedy available
No time limit
Rejection period
Cap. 393
Act number
European UnionFull article
The Short Answer

You have the right to reject the product and get a full refund, or request repair, replacement, or price reduction, because EU law requires goods to match their sample or model.

14 days
Right to withdraw (online)
2 years
Legal guarantee period
Free
Remedy costs borne by seller
100%
Refund for rejected goods
The Short Answer

If goods delivered don’t match the description, you have the right to reject them, claim a refund, or demand replacement under the Sale of Goods Act, 1930. You must act promptly — usually within a reasonable time after delivery.

Section 15
Relevant section
Reasonable time
Time limit to act
Full refund
Remedy available
Implied term
Legal basis
South KoreaFull article
The Short Answer

You can request a refund, replacement, or repair within 14 days of receipt under South Korea’s Act on Consumer Protection in Electronic Transactions. Coupang must process your request without delay.

14 days
Return window
7 days
Refund deadline
100% refund
Default remedy
No fault
Consumer burden
The Short Answer

You have the right to reject the product and get a full refund within 30 days if it doesn’t match its description, as required by the Consumer Rights Act 2015.

30 days
Right to reject
Full refund
Initial remedy
s. 11
Consumer Rights Act
2015
Act year
The Short Answer

Yes, you may cancel the contract if you can prove the other party made a false statement that induced you to sign it, and you acted promptly after discovering the misrepresentation.

5 years
Cancellation deadline
Article 96
Civil Code section
Voidable
Contract status
Immediate
Notice requirement

Read Full Articles

Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.