What are my rights if a product doesn't match its description?
How the answer differs across 9 jurisdictions
GermanyFull article If a product doesn’t match its description, it’s legally defective under German law — you can demand repair, replacement, price reduction, or contract cancellation, plus possible compensation.
AustraliaFull article You have the right to a remedy — such as a refund, replacement, or repair — because the product failed to meet the consumer guarantee of matching its description under Australian Consumer Law.
IrelandFull article Yes, you can reject the goods if they don’t match the description — this is a breach of your legal rights under the Consumer Rights Act 2022.
SingaporeFull article If goods you bought don’t match their description, you have the right to reject them and get a full refund, or claim damages — this is protected under section 13 of Singapore’s Sale of Goods Act.
European UnionFull article You have the right to reject the product and get a full refund, or request repair, replacement, or price reduction, because EU law requires goods to match their sample or model.
IndiaFull article If goods delivered don’t match the description, you have the right to reject them, claim a refund, or demand replacement under the Sale of Goods Act, 1930. You must act promptly — usually within a reasonable time after delivery.
South KoreaFull article You can request a refund, replacement, or repair within 14 days of receipt under South Korea’s Act on Consumer Protection in Electronic Transactions. Coupang must process your request without delay.
You have the right to reject the product and get a full refund within 30 days if it doesn’t match its description, as required by the Consumer Rights Act 2015.
JapanFull article Yes, you may cancel the contract if you can prove the other party made a false statement that induced you to sign it, and you acted promptly after discovering the misrepresentation.
Read Full Articles
GermanyWhat are my rights if a product does not match its description under German consumer law?
AustraliaI received a product that doesn't match its description on the website. What are my options?
IrelandThe goods don't match the description. Can I reject them?
SingaporeA vendor sold me goods that don't match the description. What are my rights?
European UnionThe product I bought doesn't match the sample shown in the shop. What can I do?
IndiaThe goods delivered don't match the description. What are my rights?
South KoreaThe product I bought on Coupang doesn't match the.
UKThe product I bought doesn't match the description. What can I do?
JapanI signed a contract based on misrepresentation. Can I cancel it?Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.