What are my rights if I buy a defective product?

How the answer differs across 12 jurisdictions

The Short Answer

You have the right to demand repair or replacement, price reduction, contract cancellation, or compensation — depending on the defect's severity and the seller’s response.

2 years
Legal warranty period
1 year
Presumption of pre-existing defect
30 days
Deadline for withdrawal after notice
100%
Refund possible if repair fails
AustraliaFull article
The Short Answer

Yes, you can demand a refund if the product fails to meet Australian Consumer Law guarantees — especially if the failure is major.

Major failure
Grounds for refund
30 days
Typical timeframe for major failure claim
ACL s. 259
Key refund right
No receipt?
Still protected
The Short Answer

Under the Consumer Rights Act 2022, you have the right to a repair, replacement, price reduction, or refund for a faulty product that does not conform to the contract within 30 days of purchase.

30 days
Short-term right to reject
6 months
Presumption of fault
100%
Full refund if rejected early
Free
Repair/replacement cost
SingaporeFull article
The Short Answer

Yes, under Singapore's Lemon Law (Consumer Protection (Fair Trading) Act), you can return or get a repair, replacement, refund, or compensation for a defective product if it fails to meet acceptable quality standards.

6 months
Presumption period
S$30,000
Transaction cap
10 days
Reasonable time
CPFTA
Governing law
European UnionFull article
The Short Answer

Under EU law, you have the right to repair, replacement, price reduction, or termination of the contract for defective goods — free of charge and without undue delay.

2 years
Legal guarantee period
30 days
Deadline for repair/replacement
Free
Cost to consumer
14 days
Refund after termination
The Short Answer

Yes, you can return a defective online product under the Consumer Protection Act, 2019, which treats e-commerce sellers as 'sellers' and grants you the right to refund, replacement, or repair.

30 days
Time to file complaint
₹10 lakh
District Commission limit
72 hours
Refund timeline (e-com rules)
2019
Act year
South KoreaFull article
The Short Answer

Yes, you can get a refund for a defective online purchase in South Korea under the Act on Consumer Protection in Electronic Transactions and the Consumer Protection Act.

7 days
Refund request window
14 days
Delivery deadline
3% max
Late penalty rate
100%
Refund entitlement
The Short Answer

You have the right to a repair, replacement, or refund for faulty goods bought online, usually within 30 days for a full refund under the Consumer Rights Act 2015.

30 days
Full refund window
6 months
Fault presumed
30 days
Repair/replacement deadline
100%
Refund for rejected goods
US FederalFull article
The Short Answer

When you buy a consumer product in the U.S., federal law requires that written warranties be clear, complete, and easy to understand—and if a product fails, the seller or manufacturer must fix, replace, or refund it without charge.

15 U.S.C. § 230
Governing statute
Full or limited
Warranty types
No cost repair
Remedy required
Written notice
Disclosure rule
US-CaliforniaFull article
The Short Answer

In California, you have the right to a refund, replacement, or repair for a defective product under the Song-Beverly Consumer Warranty Act. If the company refuses, you can file a complaint with the California Attorney General or sue in small claims court.

4 years
Statute of limitations
$10,000
Small claims limit
30 days
Reasonable repair attempts
100%
Recovery of attorney fees if you win
US-New YorkFull article
The Short Answer

Yes, in New York, you can sue a manufacturer directly for breach of warranty even if you bought the product from a retailer — no privity of contract is required.

No privity need
Legal requirement
4 years
Statute of limitations
UCC § 2-318
Governing statute
Implied warrant
Applies to
The Short Answer

You can claim damages from the manufacturer, importer, or seller of the defective product under Japan’s Product Liability Act.

10 years
Limitation period
PL Act
Governing law
Strict liabilit
Liability standard
No fault needed
Claim requirement

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Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.