What are my rights if I buy a defective product?
How the answer differs across 12 jurisdictions
GermanyFull article You have the right to demand repair or replacement, price reduction, contract cancellation, or compensation — depending on the defect's severity and the seller’s response.
AustraliaFull article Yes, you can demand a refund if the product fails to meet Australian Consumer Law guarantees — especially if the failure is major.
IrelandFull article Under the Consumer Rights Act 2022, you have the right to a repair, replacement, price reduction, or refund for a faulty product that does not conform to the contract within 30 days of purchase.
SingaporeFull article Yes, under Singapore's Lemon Law (Consumer Protection (Fair Trading) Act), you can return or get a repair, replacement, refund, or compensation for a defective product if it fails to meet acceptable quality standards.
European UnionFull article Under EU law, you have the right to repair, replacement, price reduction, or termination of the contract for defective goods — free of charge and without undue delay.
IndiaFull article Yes, you can return a defective online product under the Consumer Protection Act, 2019, which treats e-commerce sellers as 'sellers' and grants you the right to refund, replacement, or repair.
South KoreaFull article Yes, you can get a refund for a defective online purchase in South Korea under the Act on Consumer Protection in Electronic Transactions and the Consumer Protection Act.
You have the right to a repair, replacement, or refund for faulty goods bought online, usually within 30 days for a full refund under the Consumer Rights Act 2015.
US FederalFull article When you buy a consumer product in the U.S., federal law requires that written warranties be clear, complete, and easy to understand—and if a product fails, the seller or manufacturer must fix, replace, or refund it without charge.
US-CaliforniaFull article In California, you have the right to a refund, replacement, or repair for a defective product under the Song-Beverly Consumer Warranty Act. If the company refuses, you can file a complaint with the California Attorney General or sue in small claims court.
US-New YorkFull article Yes, in New York, you can sue a manufacturer directly for breach of warranty even if you bought the product from a retailer — no privity of contract is required.
JapanFull article You can claim damages from the manufacturer, importer, or seller of the defective product under Japan’s Product Liability Act.
Read Full Articles
GermanyWhat are my rights if I buy a defective product?
AustraliaIf I buy a faulty product from a retailer, can I demand a refund under Australian law?
IrelandI bought a faulty product. What are my rights under the Consumer Rights Act 2022?
SingaporeI bought a defective product. Can I return it under Singapore's Lemon Law?
European UnionA seller says they have no obligation to repair my defective product. What remedies does EU law give me?
IndiaI bought a defective product online. Can I return it under Consumer Protection Act?
South KoreaI bought a defective product online. Can I return it under Consumer Protection Act?
UKI bought goods online and they're faulty. What are my rights?
US FederalWhat warranty rights do I have when I buy a consumer product?
US-CaliforniaWhat can I do if a company won't give me a refund for a defective product?
US-New YorkCan I sue a manufacturer directly for breach of warranty even if I bought from a retailer?
JapanI was injured by a defective product. Who can I claim damages from?Not legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: June 2026.