European Union

Housing

Security deposits, eviction, repairs, rent increases, breaking a lease

25 questions

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Transparency

(7)
My mortgage lender didn't give me a standardised information sheet before signing. Is this required?
Yes, your mortgage lender was required to provide you with a standardised information sheet — the European Standardised Information Sheet (ESIS) — before you signed the mortgage contract.
The bank changed my mortgage interest rate without proper notice. What are my rights?
You have the right to clear, prior written notice of any mortgage interest rate change, and the bank must comply with EU rules on transparency and unfair terms. If they failed to do so, you may challenge the change and seek redress.
My energy certificate expired but the landlord won't get a new one. Can I demand it?
Yes, in most EU countries, landlords are legally required to provide a valid energy performance certificate (EPC) when renting out property, and tenants can demand it — but enforcement depends on national rules.
I was given misleading information about my mortgage by a credit intermediary. Who is responsible?
The credit intermediary who provided the misleading information is primarily responsible, but the creditor (e.g., bank) may also share liability under EU law.
My bank didn't explain the currency risk of my foreign-currency mortgage. Were they obliged to?
Yes, your bank was obliged to explain the currency risk of your foreign-currency mortgage under EU law, including clear, prominent warnings before you signed the contract.
I took a mortgage and the broker didn't disclose their commission. Were they required to?
Yes, mortgage brokers in the EU must disclose their commission to consumers before signing the agreement, as required by the EU Mortgage Credit Directive.
I want to compare mortgage offers across EU countries. Is there a standard format?
Yes, the EU requires a standardised European Standardised Information Sheet (ESIS) for residential mortgage offers, introduced by the Mortgage Credit Directive.