European UnionHousing
Security deposits, eviction, repairs, rent increases, breaking a lease
25 questions
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Energy Efficiency
(4)My rented apartment doesn't have an energy performance certificate. Is the landlord required to provide one?
Yes, landlords in the EU must provide an Energy Performance Certificate (EPC) before renting out a property, as required by the Energy Performance of Buildings Directive.
My new-build home doesn't meet the nearly zero-energy standard. Is the developer in breach?
Yes, if your new-build home in the EU fails to meet the nearly zero-energy building (nZEB) standard set by the Energy Performance of Buildings Directive, the developer is likely in breach of EU law and national implementation rules.
Our apartment building has terrible energy efficiency. Does EU law require renovation?
Yes, EU law requires energy-efficient renovations of existing buildings through the Energy Performance of Buildings Directive (EPBD), with binding national targets and minimum energy performance standards.
My rental property is so energy-inefficient that bills are enormous. Does the landlord have legal obligations?
Yes, under EU law, landlords must ensure rental properties meet minimum energy performance standards, and tenants may have rights to request improvements or rent reductions if the property is excessively inefficient.
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Mortgage Rights
(4)The bank gave me a mortgage without properly checking if I could afford it. Is this a breach?
Yes, it may be a breach: EU law requires lenders to assess your creditworthiness and ability to repay before granting a mortgage.
I want to repay my mortgage early but the bank charges a huge penalty. Is there a limit?
Yes, under EU law, early repayment penalties on residential mortgages are capped at 1% of the prepaid amount if the remaining term is over one year, and 0.5% if it is one year or less.
I want to switch mortgage providers but face excessive exit fees. Does EU law limit these?
Yes, EU law limits mortgage exit fees through the Mortgage Credit Directive, which caps early repayment charges at 1% or 0.5% of the outstanding amount depending on remaining term.
My mortgage was sold to another company without my consent. Is this allowed?
Yes, your mortgage can be sold to another company without your consent under EU law, as long as the new lender assumes all rights and obligations and you are properly informed.
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Fair Advertising
(5)The estate agent made false claims about the property's features. Is this an unfair practice?
Yes, making false claims about a property's features is an unfair commercial practice under EU law, prohibited by the Unfair Commercial Practices Directive.
A property ad hid the fact that there's a motorway being built next door. Is this a misleading omission?
Yes, omitting the planned motorway construction next door is likely a misleading omission under EU consumer protection law, as it deprives buyers of material information affecting property value and desirability.
A real estate company used fake scarcity ('last unit!') to pressure me into buying. Is this aggressive?
Yes, using fake scarcity like 'last unit!' to pressure you into buying is considered an aggressive commercial practice under EU law.
The property developer advertised amenities that were never built. What are my remedies?
You may claim compensation, rescind the contract, or demand performance if a developer’s advertised amenities were false or misleading — protected under EU consumer law on unfair commercial practices and misleading advertising.
A property portal showed manipulated photos of an apartment. Is this misleading?
Yes, showing manipulated photos of an apartment on a property portal is likely misleading under EU consumer protection law, as it distorts information essential to a consumer’s purchasing decision.
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Transparency
(7)My mortgage lender didn't give me a standardised information sheet before signing. Is this required?
Yes, your mortgage lender was required to provide you with a standardised information sheet — the European Standardised Information Sheet (ESIS) — before you signed the mortgage contract.
The bank changed my mortgage interest rate without proper notice. What are my rights?
You have the right to clear, prior written notice of any mortgage interest rate change, and the bank must comply with EU rules on transparency and unfair terms. If they failed to do so, you may challenge the change and seek redress.
My energy certificate expired but the landlord won't get a new one. Can I demand it?
Yes, in most EU countries, landlords are legally required to provide a valid energy performance certificate (EPC) when renting out property, and tenants can demand it — but enforcement depends on national rules.
I was given misleading information about my mortgage by a credit intermediary. Who is responsible?
The credit intermediary who provided the misleading information is primarily responsible, but the creditor (e.g., bank) may also share liability under EU law.
My bank didn't explain the currency risk of my foreign-currency mortgage. Were they obliged to?
Yes, your bank was obliged to explain the currency risk of your foreign-currency mortgage under EU law, including clear, prominent warnings before you signed the contract.
I took a mortgage and the broker didn't disclose their commission. Were they required to?
Yes, mortgage brokers in the EU must disclose their commission to consumers before signing the agreement, as required by the EU Mortgage Credit Directive.
I want to compare mortgage offers across EU countries. Is there a standard format?
Yes, the EU requires a standardised European Standardised Information Sheet (ESIS) for residential mortgage offers, introduced by the Mortgage Credit Directive.
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Housing Access
(5)I was refused housing because of my ethnicity. What EU law protects me?
The EU Racial Equality Directive (2000/43/EC) prohibits discrimination in housing based on ethnicity and requires all EU Member States to implement national laws enforcing this right.
I'm a Roma family and we were refused an apartment viewing. Is this discrimination?
Yes, refusing you an apartment viewing because you are Roma is likely unlawful discrimination under EU law.
I'm an immigrant and was charged a higher rent than others. Is this racial discrimination?
Yes, charging you higher rent because of your immigration status or ethnic origin is likely racial discrimination under EU law.
A housing co-operative discriminates against Roma applicants. Can I complain to an equality body?
Yes, you can complain to a national equality body in your EU country, as housing co-operatives are covered by EU anti-discrimination law and most Member States have designated bodies to handle such complaints.
My mortgage application was rejected without explanation. Am I entitled to reasons?
Yes, under EU law you are entitled to a clear explanation for your mortgage rejection, including the main reasons and any credit scoring factors used.