Consumer Rights

Yes, if the repair of your faulty product failed twice, you are generally entitled to a full refund under the Consumer Rights Act 2015.

You have the right to a repair, replacement, or refund for faulty goods bought online, usually within 30 days for a full refund under the Consumer Rights Act 2015.

You generally have 30 days from delivery to reject faulty goods and get a full refund under the Consumer Rights Act 2015.

Yes, you are likely covered under the Consumer Rights Act 2015, which gives you rights to repair, replacement, or a refund if the used car was not of satisfactory quality, fit for purpose, or as described.

Yes, you have exactly the same legal rights for sale items as for full-price goods under the Consumer Rights Act 2015.

Yes, aggressive sales calls may be unlawful in the UK if they breach the Privacy and Electronic Communications Regulations 2003 or the Consumer Protection from Unfair Trading Regulations 2008.

If a service you paid for was performed poorly, you have the right to repeat performance or a price reduction under the Consumer Rights Act 2015.

You have 14 days from the day you receive the goods to cancel the contract and return them for a full refund.

You have the right to a repair, replacement, price reduction, or full refund for a faulty digital download under the Consumer Rights Act 2015.

Yes, you can cancel — UK law requires clear, prominent notice before auto-renewal, and failure to provide it makes the renewal term unenforceable.

Yes, you can cancel your online order if delivery is unreasonably late — the law says you’re entitled to a full refund if the trader fails to deliver within the agreed time or, if no time was agreed, within 30 days.

No, it is not lawful to charge you after a free trial without clear, prominent, and timely warning — the law requires upfront disclosure of any charges and easy cancellation.

Yes, it is illegal for a trader to use misleading pricing to trick you into buying — this breaches the Consumer Protection from Unfair Trading Regulations 2008.

Yes, falsely claiming a product is handmade can be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading actions.

You have the right to reject the product and get a full refund within 30 days if it doesn’t match its description, as required by the Consumer Rights Act 2015.

No, you are not bound to pay the extra £300 — the service provider must honour the quoted price unless you agreed in writing to the increase before the work began.

Yes, you can claim a refund if a pre-ordered item is significantly different from its advertised description — this breaches the Consumer Rights Act 2015, which requires goods to match their description.

Yes, being misled by fake online reviews is an unfair trading practice under UK law, as it constitutes misleading action and breaches the Consumer Protection from Unfair Trading Regulations 2008.

No, a trader cannot exclude or restrict liability for faulty goods under the Consumer Rights Act 2015 — such terms in T&Cs are automatically unfair and unenforceable against consumers.

No, you do not have to pay for unsolicited goods sent to you in the UK — they are treated as an unconditional gift under the Unsolicited Goods Act 1971.

Yes, arbitration clauses are generally enforceable in the UK — but not if you're a consumer and the clause is unfair or prevents you from going to court for statutory rights.

Yes, you can usually cancel a home improvement contract made during a doorstep visit within 14 days under the Consumer Contracts Regulations.

You have a legal right to cancel most gym contracts within 14 days of signing or receiving the contract, and the gym must refund you in full if you cancel during this cooling-off period.

You may be entitled to repeat performance, a price reduction, or termination of the contract — especially if the builder is a trader and you’re a consumer under the Consumer Rights Act 2015.

Yes, you may be able to claim compensation from the manufacturer under the Consumer Protection Act 1987 if the product was defective and caused injury to your child.