How long do I have to reject faulty goods for a full refund?

What the Law Says

The Consumer Rights Act 2015 gives you clear rights when goods are faulty, not as described, or not fit for purpose.

If goods are faulty, you have a short-term right to reject them and get a full refund. This right lasts for 30 days starting from the day you took ownership — usually the day the goods were delivered.

After those 30 days, you lose the automatic right to reject, but you may still be entitled to repair, replacement, or a price reduction — depending on the nature and timing of the fault.

For the first six months after purchase, it’s assumed the fault was present at the time of sale — the trader must prove otherwise if they dispute this.

Statutory Text

The consumer has the right to reject the goods and so to require the trader to repay the price of the goods (with or without deducting any amount in respect of use) if the consumer notifies the trader of the rejection within 30 days beginning with the day on which the consumer took ownership of the goods.

— Consumer Rights Act 2015, s. 22 — Right to reject

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