IrelandThe digital content I purchased is defective.
If digital content you bought in Ireland is defective, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2022.
What the Law Says
The Consumer Rights Act 2022 gives you clear rights when digital content you buy is not of satisfactory quality, fit for purpose, or as described.
Digital content includes things like apps, e-books, online films, music downloads, software, and digital games — whether supplied on a physical medium (e.g., a USB stick) or downloaded online.
Under section 87 of the Consumer Rights Act 2022, digital content must meet three key standards: it must be of satisfactory quality, fit for any particular purpose made known to the trader, and as described by the trader.
If it fails any of these standards, you are entitled to remedies — starting with repair or replacement. If those aren’t possible, timely, or cause significant inconvenience, you can ask for a price reduction or a full refund.
You have a short-term right to reject defective digital content within 30 days of supply — meaning you can get a full refund without needing to accept repair or replacement first. After that, the trader may offer repair or replacement first, unless it’s impossible or disproportionate.
Statutory TextDigital content is of satisfactory quality if it meets the standard that a reasonable person would consider satisfactory, taking account of any description of the digital content, the price (if relevant) and all the other relevant circumstances.
— Consumer Rights Act 2022, s. 87 — Digital content to be of satisfactory quality
What to Do
Contact the seller or supplier immediately — explain the defect and quote section 87 of the Consumer Rights Act 2022.
Ask for a repair or replacement first (unless you’re within 30 days and want a full refund).
If the repair or replacement fails, isn’t provided within a reasonable time, or causes major inconvenience, request a price reduction or full refund.
Keep records — including purchase receipt, screenshots of the defect, and all communication with the seller.
If unresolved, contact the Competition and Consumer Protection Commission (CCPC) at ccpc.ie for free advice or to make a complaint.
Sources
Same Question, Other Jurisdictions
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South KoreaNot legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.