IrelandA company refused to honour its guarantee.
A company in Ireland must honour its guarantee under the Consumer Rights Act 2022, which makes guarantees legally binding and enforceable by consumers.
What the Law Says
The Consumer Rights Act 2022 sets out clear rules about guarantees offered by traders to consumers in Ireland.
Under section 34 of the Consumer Rights Act 2022, any guarantee provided by a trader to a consumer in connection with the supply of goods is legally binding on the trader. This means the trader cannot simply ignore or refuse to honour it — even if the guarantee goes beyond the minimum legal rights the consumer already has under the law.
The guarantee must be in writing (or otherwise made available in a durable medium), and it must clearly state the terms, including the duration and what remedies are available (e.g., repair, replacement, or refund). The trader must provide the guarantee free of charge and without requiring the consumer to take unreasonable steps to claim under it.
If the trader fails to meet the guarantee’s terms, the consumer may require the trader to comply — for example, by repairing or replacing the goods — and the trader must do so without charge and within a reasonable time.
Statutory TextA guarantee given by a trader to a consumer in relation to goods supplied by the trader is legally binding on the trader.
— Consumer Rights Act 2022, s. 34 — Guarantee
What to Do
Check the written guarantee for its terms, duration, and contact details.
Contact the company in writing (email or letter) stating that you are relying on the guarantee and requesting the agreed remedy.
If they still refuse, complain to the Competition and Consumer Protection Commission (CCPC) at ccpc.ie.
As a last resort, you may take small claims action through the District Court (for claims up to €15,000).
Sources
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JapanNot legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.