SingaporeThe seller refuses to honour the warranty. What are my options?
You can ask for a repair, replacement, price reduction, or cancellation of the contract — the seller must comply if the goods do not meet the implied warranty under the Sale of Goods Act.
What the Law Says
The Sale of Goods Act sets out important protections for buyers when goods are sold — including an implied warranty that goods must be of satisfactory quality and fit for purpose.
Under Singapore law, when you buy goods, the Sale of Goods Act automatically includes certain promises (called 'implied terms') — even if the seller doesn’t mention them. One key promise is in section 14, which says goods sold in the course of business must be of satisfactory quality and reasonably fit for any particular purpose made known to the seller.
If the goods fail to meet this standard — for example, they break soon after purchase or don’t work as expected — the seller has breached the warranty. You then have clear legal rights to ask for a remedy.
Statutory TextIn a contract of sale of goods by a seller who, in the course of a business, sells goods of that description, there is an implied condition that the goods supplied under the contract are of satisfactory quality.
— Sale of Goods Act, s. 14 — Implied condition as to quality
What to Do
Contact the seller in writing (e.g., email or letter) to clearly state the problem and request a specific remedy — such as repair, replacement, refund, or price reduction.
Keep proof of purchase (e.g., receipt, invoice, bank statement) and all communication with the seller.
If the seller still refuses, file a claim at the Small Claims Tribunal (SCT) — for claims up to S$20,000 (or S$30,000 if both parties agree).
Act within a reasonable time — delays may weaken your claim, especially if the defect was obvious and you waited too long to complain.
Sources
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JapanNot legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.