IrelandI received goods that are not of satisfactory quality.
Under the Consumer Rights Act 2022, goods must be of satisfactory quality — meaning they must meet the standard a reasonable person would expect, taking into account price and description. If they are not, you have the right to a repair, replacement, price reduction, or refund.
What the Law Says
The Consumer Rights Act 2022 sets out your legal rights when goods you buy do not meet basic quality standards. The law defines what ‘satisfactory quality’ means and gives you specific remedies.
Under section 20 of the Consumer Rights Act 2022, goods supplied to a consumer must be of ‘satisfactory quality’. This means they must meet the standard a reasonable person would regard as satisfactory — considering factors like the price paid, description, and any public statements made by the seller or manufacturer.
The law lists several aspects that make up satisfactory quality, including fitness for purpose, appearance and finish, freedom from minor defects, safety, and durability. A product does not need to be perfect, but it must be reasonably fit for its normal use and last a reasonable time.
If goods fail this test, you have a short-term right to reject them within 30 days of purchase or delivery — entitling you to a full refund. After that, you may still be entitled to repair or replacement, and if those fail or are not possible, to a price reduction or final refund.
Statutory TextGoods supplied to a consumer must be of satisfactory quality.
— Consumer Rights Act 2022, s. 20 — Goods to be of satisfactory quality
What to Do
Contact the seller promptly — ideally within 30 days — and explain the problem clearly.
Ask for a repair or replacement first (if you’re outside the 30-day rejection window).
If repair/replacement is refused, delayed, or fails, request a price reduction or full refund.
Keep proof of purchase (e.g., receipt, bank statement) and any communication with the seller.
If unresolved, contact the Competition and Consumer Protection Commission (CCPC) for advice or assistance.
Sources
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UKNot legal advice. This article is general information based on publicly available sources, written for educational purposes. Laws change and individual situations vary. Consult a licensed attorney in your jurisdiction before acting on anything you read here. Last reviewed: 2026-06-08.